Terms and Conditions

These terms and conditions of business set out the basis on which 8ack International FZ-LLC agree to provide consultancy services, access to training courses, third party Training and Development materials, training courses, forums, seminars or workshops run by 8ack International FZ-LLC (hereafter the “Services”) and access to pay to view content, such as through a subscription to the Leading People Library located at www.leading-people.com, (the “Subscription Service”).

By placing an order with us for the provision of the Services, including any Subscription Service, whether online or via written or other method of exchange and communication, you accept and agree to be bound by the terms set out below.

If you are accessing either of our websites www.8ack.com or www.leading-people.com then our Website Terms of Use will also apply. Please be sure you read these carefully as your use of our websites will be bound by them. These are available at: www.leading-people.com/house-rules.

  • 1 Basis of Contract
    • 1.1 These conditions together with any additional terms specified by us at the point of order placement govern the agreement between you and us, for the supply of the Services, including any Subscription Service, to the exclusion of all other terms and conditions (the “Contract”). No variation to these terms and conditions of business shall be valid unless agreed by us in writing.
    • 1.2 The Contract between us shall only come into effect on our acceptance of your order which shall be deemed to occur on the earlier of our order acknowledgement or the provision of the Services specified in the Contract. For the sake of clarity, if you order a Subscription Service our order acknowledgement will be the confirmation email we send you once we have received your payment pursuant to clause 3 below.
    • 1.3 The Contract constitutes the entire agreement between us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in the Contract.
    • 1.4 Any samples, drawings, descriptive matter or advertising issued by us, and any descriptions or illustrations contained in our catalogues or brochures, or on our web sites, are issued or published for the sole purpose of giving you an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.
  • 2 Services
    • 2.1 Subject to clause 4.3 below, we shall use reasonable endeavours to provide the Services on the date and at the time requested in your order, or any other date mutually agreed between you and us but any such dates shall be estimates only and time shall not be of the essence for performance of the Services. If we are unable to provide the Services on the dates you initially request, we will suggest alternative dates and/or times for you to choose from.
    • 2.2 If you are booking a training course / place on a training course / forum / seminar or workshop, you must inform us of the identity of the participants at least 14 days before the start date of the course. If any of the nominated participants are unable to attend, you may nominate a suitable alternative person/s to attend in their place provided however that where any fees have become payable for any pre-programme assessment activity or its equivalent already applied to the original participant and cannot be reimbursed, additional fees will be payable in relation to the alternative person nominated by you to attend in their place.
    • 2.3 In relation to your subscription to a third party service or your access to pay to view content accessed via the 8ack web site any such Subscription Service will be personal to you and non-assignable; you will be required to register and must maintain your user name and password on a strictly confidential basis; you will also be required to accept the terms of use applicable to any such third party service prior to usage notwithstanding any prior payment for the same in accordance with these terms and conditions.
    • 2.4 Please note that all e-Books displayed on our websites are for illustration purposes only. You can purchase the e-Books from any of the platforms listed on our website and by doing so you will be required to accept the terms of use applicable to such third party service.
  • 3 Price and Payment
    • 3.1 The price we will charge you for the Services and any Subscription Service shall be as set out online or as published in our price list from time to time, or as otherwise agreed with you in writing at the time of order placement (“Investment”).
    • 3.2 The Investment shall be payable before the Services are performed and where applicable we shall submit to you an invoice for the Investment. Payment of our invoice shall be due 30 days from the date of the invoice, or immediately upon issue if issued less than 30 days before commencement of the service and where applicable, includes luncheon (for full day events), refreshments and detailed event materials.
    • 3.3 Only those whose fees have been paid in full (including any additional fees in relation to alternative persons as set out in clause 2 hereof) will be admitted on the event.
    • 3.4 If a booking is received, or a full payment has not been received, 10 working days before the event, a credit card number will be required to confirm your place/s.
    • 3.5 Places on training courses and workshops are limited and will be allocated on a first-come, first-served basis. Your registration will not be confirmed until payment is received and may be subject to cancellation.
    • 3.6 If you are ordering a Subscription Service and do not make payment online, we shall invoice you for the Investment and your Subscription Service shall become available to you on cleared funds credited to our account.
    • 3.7 AED cheques should be drawn in favour of 8ack International FZ-LLC. Please use the standard US$ conversion rate of AED 3.68. If you pay by credit card your order may be subject to verification and may be declined by us or the card issuer for fraud protection purposes, otherwise your booking will be confirmed automatically.
    • 3.8 You shall pay all sums due to us under the Contract without any set off, withholding, deduction and/or counterclaim.
    • 3.9 If you fail to make any payment in full on or by the due date for payment, we may charge you interest (both before and after judgement) on the amount unpaid at the rate of 4% above the base rate of our bankers – Abu Dhabi Islamic Bank (ADIB), UAE – from time to time. Such interest shall be compounded with monthly rates.
  • 4 Cancellation
    • 4.1
      • 4.1.1 if you cancel your order less than 30 days before your Service is due to be delivered, you will be liable to pay your invoice in full and if your invoice has been paid in full no refund will be paid;
      • 4.1.2 if you cancel your order between 30 days and 60 days before your Service is due to take place, you will be liable to pay 75% of your invoice in full and if your invoice has been paid in full 25% will be refunded to you;
      • 4.1.3 if you cancel your order between 61 days and 90 days before your Service is due to take place, you will be liable to pay 50% of your invoice in full and if your invoice has been paid in full 50% will be refunded to you;
      • 4.1.4 if you cancel your order more than 90 days before your Service is due to take place, you will not be liable to pay your invoice in full and if your invoice has been paid in full 100% will be refunded to you; and
      • 4.1.5 The annual Subscription Service will automatically cancel on the first anniversary of the date of our confirmation email sent in accordance with clause 1.2 above, unless you renew it prior to this date. All other Subscription Services will run for the specified fixed term (6, 12, 18, 24 or 36 months) commencing on the date of our confirmation email, and cannot be cancelled prior to the end of the relevant fixed term, at which time it shall automatically expire. You may renew any Subscription Service save for the 6 months term which once expired may only be renewed in 12 month terms. Please note the Investment for a renewal of a Subscription Service may vary from the Investment paid for the first term.
    • 4.2 If you wish to cancel a particular place on a training course / forum / seminar or workshop rather than the course in its entirety, you may do so and the above cancellation charges shall apply in relation to the cost of the cancelled place on the training course / conference / forum / seminar or workshop. The cost of the cancelled place shall be calculated for the purposes of clause 4.1 above by dividing the Investment by the number of places available on the course / conference / forum / seminar or workshop.
    • 4.3 We may change the content and timing of the programme (including any pay to view content to which you may have subscribed), the speakers at any training venue, the date, or the venue, or alternatively we may cancel the Services at any time if due to circumstances outside our reasonable control it is impossible or impractical to provide the Services as previously agreed (for example because of speaker illness or venue unavailability). We will use all reasonable endeavours to arrange an alternative time with you to carry out the Services and/or offer you a place on an alternative course / forum / seminar or workshop.
    • 4.4 If you have already paid for cancelled courses and/or places on courses, in the event that we are unable to arrange an alternative time with you as per 4.3 above, we shall refund to you the amount of the pre-paid Investment less any cancellation charges which may be payable under clauses 4.1 and 4.2 above.
    • 4.5 You are responsible for arranging all Coaching Feedback sessions and associated telephony or other costs in connection with any third party subscription that you make via the 8ack web site.
  • 5 Intellectual Property
    • 5.1 All intellectual property rights (including without limitation all patents, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered) and other similar rights, whether existing now and/or in the future, wherever existing in the world together with the right to apply for protection of the same) in the training manuals and other course material that we use or otherwise make available to you during the Services or through a Subscription Service shall be owned by us absolutely. This includes any manuals and other materials which are to be retained by you after completion of the Services and cannot be reproduced without our written consent.
  • 6 Termination
    • 6.1 We may withhold or suspend the Services and/or immediately terminate the Contract including the termination of your right to access pay to view content, including any Subscription Service if you:
      • 6.1.1 fail to make any payments to us when due;
      • 6.1.2 breach any term of the Contract (and where the breach is capable of remedy have not remedied the breach within 14 days of receiving notice requiring the breach to be remedied); or
      • 6.1.3 cease or threaten to cease to carry on business, or propose to compound with your creditors or have a Bankruptcy Petition presented against you, enter into voluntary or compulsory liquidation, have a receiver, administrator or administrative receiver appointed over all or any of your assets, or take or suffer any similar action in any jurisdiction.
  • 7 Liability
    • 7.1 We shall have no liability to you for any consequential losses; loss of profits and/or damage to goodwill; economic and/or other similar losses and/or special damages and indirect losses you may suffer as a result of our acts and/or omissions under the Contract and/or whilst performing the Services, including any Subscription Service.
    • 7.2 We shall have no liability to you if we are required to cancel the Services due to circumstances outside our reasonable control other than the pro rata refund of any pre-paid Investment if the dates for the performance or delivery of the Services cannot be re-arranged.
    • 7.3 Our total liability to you shall not exceed:
      • 7.3.1 in respect of any damage to your tangible property, the sum of AED 500,000; and
      • 7.3.2 in respect of all other liability, the value of the Investment.
    • 7.4 Nothing in the Contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which it is not permitted to exclude or limit as a matter of law.
    • 7.5 All warranties, terms, conditions and duties implied by law relating to fitness, quality or adequacy are excluded to the fullest extent permitted by law.
    • 7.6 Nothing in the Contract shall exclude or limit any of your statutory rights which may not be excluded or limited due to you acting as a consumer. Any provision which would be void under any consumer protection legislation or other legislation shall to that extent, have no force or effect.
    • 7.7 We are not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. 8ack International FZ-LLC shall assume no liability whatsoever in the event the training course / forum / seminar or workshop is cancelled, rescheduled or postponed due to fortuitous event, act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, civil unrest, fire, labour strike, extreme weather or other emergencies.
  • 8 Programme Changes
    • 8.1 Please note that for events where speaker/s and topics were confirmed at the time of publishing; circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speaker/s and/or topics. As such, we reserve the right to alter or modify the advertised speaker/s and/or topics if necessary. Any substitutions or alterations will be updated on our web site as soon as is possible.
  • 9 Anti-Spam Policy
    • 9.1 At 8ack International, we take permission very seriously. By becoming a customer and agreeing to our Terms of Use, you are also agreeing to this anti-spam policy. Your use of 8ack International’s website and services is also subject to this policy.
    • 9.2 Please note that, in accordance our Terms of Use, we may change this policy at any time. It is your responsibility to keep up-to-date with and comply with this policy.
    • 9.3 What’s the Law?
      • The legal environment changes all the time, however at 8ack International we abide by the UK’s interpretation and implementation of the EU privacy and spam regulations, whereby we only send marketing emails to individuals where they have agreed to receive them, except where there is a clearly defined customer relationship. In most other cases (i.e. B2C, Sole Traders and LLPs) all email recipients will have opted-in to, or otherwise validly consented to, receiving communications from, 8ack International
    • 9.4 Policy against advertising our website using unsolicited email messages
      • We require that all emails promoting 8ack.com or its products are sent only to clients who have agreed to receive such messages. We prohibit any advertising of our brand and website using unsolicited email messages. Not complying with this policy will cause partnership termination and/or affiliate account termination.
        If you feel you’ve been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email info@8ack.com. We will immediately investigate all allegations made related to unsolicited messages.
    • 9.5 Source of Email addresses which are sent by 8ack International.
      • 9.5.1 Our web form on our web site.
      • 9.5.2 An enquiry received by phone, email or in person
      • 9.5.3 An offline form like a survey, competition or at an event.
      • 9.5.4 When someone gives us their business card
      • 9.5.5 A customer who provides us with a list of their employees, friends and/or contacts
      • 9.5.6 Brought in B2B data
        In line with the UK’s interpretation and implementation of the EU privacy and spam regulations we provide the recipient with an opt-out facility. We do not require the contact we are emailing to have opted-in to our communications.
        However where a business uses B2C email addresses (like Hotmail, Gmail, etc. as their business address), we will have explicitly asked for permission to add them to our list and we can prove they have opted-in to receiving our communications.
    • 9.6 The content we always include in our emails?
      With every email commercial/marketing email we send there is : 

      • 9.6.1 A link to opt-out that allows the recipient to remove themselves from our list
      • 9.6.2 Our company name, and physical address
        Should you have any questions about our Anti-Spam Policy please contact us at:
        8ack International FZ-LLC
        Dubai Knowledge Park
        P.O. Box 502221
        Dubai, United Arab Emirates
        T: 00971 (0)4 3625264
  • 10 General
    • 10.1 No waiver by us of any breach of the Contract shall be considered as a waiver of any subsequent breach of the same provision or any other provision.
    • 10.2 If any provision of the Contract is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of the Contract and the remainder of the affected provision shall be unaffected and shall remain in full force and effect.
    • 10.3 All third party rights are excluded and no third party shall have any right to enforce the Contract. Any right of a third party to enforce the Contract may be varied and/or extinguished by agreement between the parties to the Contract without the consent of such third party.
    • 10.4 The Contract is governed by and interpreted in accordance with UAE law and the parties agree to submit to the exclusive jurisdiction of the UAE courts.