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Terms and Conditions

These terms and conditions of business set out the basis on which 8ack International FZ-LLC agree to provide consultancy services, access to training courses, third party Training and Development materials (such as Thinkbox) or a place on a training course, forum, seminar or workshop run by 8ack International FZ-LLC

By placing an order with us for the provision of our services, you accept and agree to be bound by the terms set out below.

  • 1 Basis of contract
    • 1.1 These conditions govern the agreement between you and us to the exclusion of all other terms and conditions. No variation to these terms and conditions of business shall be valid unless agreed by us in writing.
    • 1.2 The contract between us shall only come into effect on our acceptance of your order.
  • 2 Services
    • 2.1 Subject to clause 4.3 below, we agree to provide or make available the consultancy / training courses / a place on; a training course / forum / seminar or workshop to you (“Services”) on the date and at the time requested in your order, or any other services mutually agreed between you and us. If we are unable to carry out the Services on the dates you initially request, we will suggest alternative dates and/or times for you to choose from.
    • 2.2 If you are booking a training course / place on; a training course / forum / seminar or workshop, you must inform us of the identity of the participants at least 14 days before the start date of the course. If any of the nominated participants are unable to attend, you may nominate a suitable alternative person/s to attend in their place provided however that where any fees have become payable for any pre- programme assessment activity or its equivalent already applied to the original participant and cannot be reimbursed , additional fees will be payable in relation to the alternative person nominated by you to attend in their place.
    • 2.3 In relation to your subscription to a third party service accessed via the 8ack web site such as Thinkbox any such subscription will be personal to you and non assignable; you will be required to maintain your user name and password on a strictly confidential basis and will be required to accept the Terms of Use applicable to any such Third Party service prior to usage notwithstanding any prior payment for the same in accordance with these terms and conditions.
  • 3 Price and Payment
    • 3.1 The price we will charge you for the Services shall be as set out in our price list from time to time or as otherwise agreed with you in writing (“Investment”).
    • 3.2 The Investment shall be payable before the Services are performed and we shall submit to you an invoice for the Investment. Payment of our invoice shall be due 30 days from the date of the invoice, or immediately upon issue if issued less than 30 days before commencement of the service and where applicable , includes luncheon (for full day events), refreshments and detailed event materials.
    • 3.3 Only those whose fees have been paid in full (including any additional fees in relation to alternative persons as set out in clause 2 hereof) will be admitted on the event.
    • 3.4 If a booking is received, or a full payment has not been received, 10 working days before the event, a credit card number will be required to confirm your place/s.
    • 3.5 Places are limited and will be allocated on a first-come, first-served basis. Your registration will not be confirmed until payment is received and may be subject to cancellation.
    • 3.6 AED cheques should be drawn in favour of 8ack International FZ-LLC. Please use the standard US$ conversion rate of AED 3.68. If you pay by credit card your booking will be confirmed automatically.
    • 3.7 You shall pay all sums due to us under this Agreement without any set off, withholding, deduction and/or counterclaim.
    • 3.8 If you fail to make any payment in full on or by the due date for payment, we may charge you interest (both before and after judgement) on the amount unpaid at the rate of 4% above the base rate of our bankers – HSBC, Dubai, UAE – from time to time. Such interest shall be compounded with monthly rates.
  • 4 Cancellation
    • 4.1
      • 4.1.1 if you cancel your order less than 30 days before your service is due to be delivered, you will be liable to pay your invoice in full and if your invoice has been paid in full no refund will be paid;
      • 4.1.2 if you cancel your order between 30 days and 60 days before your service is due to take place, you will be liable to pay 75% of your invoice in full and if your invoice has been paid in full 25% will be refunded to you;
      • 4.1.3 if you cancel your order between 61 days and 90 days before your service is due to take place, you will be liable to pay 50% of your invoice in full and if your invoice has been paid in full 50% will be refunded to you; and
      • 4.1.4 if you cancel your order more than 90 days before your service is due to take place, you will not be liable to pay your invoice in full and if your invoice has been paid in full 100% will be refunded to you;
    • 4.2 If you wish to cancel a particular place on a training course / forum / seminar or workshop rather than the course in its entirety, you may do so and the above cancellation charges shall apply in relation to the cost of the cancelled place on the training course / conference / forum / seminar or workshop . The cost of the cancelled place shall be calculated for the purposes of clause 4.1 above by dividing the Investment by the number of places available on the course / conference / forum / seminar or workshop.
    • 4.3 We may change the content and timing of the programme to which you have subscribed, the speakers, the date or the venue or alternatively we may cancel the Services at any time due to circumstances outside our reasonable control. We will use all reasonable endeavours to arrange an alternative time with you to carry out the Services and/or offer you a place on an alternative course / forum / seminar or workshop.
    • 4.4 If you have already paid for cancelled courses and/or places on courses, in the event that we are unable to arrange an alternative time with you as per 4.3 above, we shall refund to you the amount of the pre-paid Investment less any cancellation charges which may be payable under clauses 4.1 and 4.2 above.
    • 4.5 You are responsible for arranging all Coaching Feedback sessions and associated telephony or other costs n connection with any third party subscription that you make via the 8ack web site (for example your subscription to the Thinkbox service).
  • 5 Intellectual Property
    • 5.1 All intellectual property rights (including without limitation all patents, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered) and other similar rights, whether existing now and/or in the future, wherever existing in the world together with the right to apply for protection of the same) in the training manuals and other course material that we use or otherwise make available to you during the Services shall be owned by us absolutely. This includes any manuals and other materials which are to be retained by you after completion of the Services and cannot be reproduced without our written consent.
  • 6 Termination
    • 6.1 We may withhold or suspend the Services and/or immediately terminate this Agreement if you:
      • 6.1.1 fail to make any payments to us when due;
      • 6.1.2 breach any term of this Agreement (and where the breach is capable of remedy have not remedied the breach within 14 days of receiving notice requiring the breach to be remedied); or
      • 6.1.3 cease or threaten to cease to carry on business, or propose to compound with your creditors or have a Bankruptcy Petition presented against you, enter into voluntary or compulsory liquidation, have a receiver, administrator or administrative receiver appointed over all or any of your assets, or take or suffer any similar action in any jurisdiction.
  • 7 Liability
    • 7.1 We shall have no liability to you for any consequential losses; loss of profits and/or damage to goodwill; economic and/or other similar losses and/or special damages and indirect losses you may suffer as a result of our acts and/or omissions under this Agreement and/or whilst performing the Services.
    • 7.2 We shall have no liability to you if we are required to cancel the Services due to circumstances outside our reasonable control other than the pro rata refund of any pre-paid Investment if the dates for the performance or delivery of the Services cannot be re-arranged.
    • 7.3 Our total liability to you shall not exceed:
      • 7.3.1 in respect of any damage to your tangible property, the sum of AED 500,000; and
      • 7.3.2 in respect of all other liability, the value of the Investment.
    • 7.4 Nothing in this Agreement shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which it is not permitted to exclude or limit as a matter of law.
    • 7.5 All warranties, terms, conditions and duties implied by law relating to fitness, quality or adequacy are excluded to the fullest extent permitted by law.
    • 7.6 Nothing in this Agreement shall exclude or limit any of your statutory rights which may not be excluded or limited due to you acting as a consumer. Any provision which would be void under any consumer protection legislation or other legislation shall to that extent, have no force or effect.
    • 7.7 We are not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. 8ack International FZ-LLC shall assume no liability whatsoever in the event the training course / forum / seminar or workshop is cancelled, rescheduled or postponed due to fortuitous event, act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, civil unrest, fire, labour strike, extreme weather or other emergencies.
  • 8 Programme Changes
    • 8.1 Please note that for events where speaker/s and topics were confirmed at the time of publishing; circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speaker/s and/or topics. As such, we reserve the right to alter or modify the advertised speaker/s and/or topics if necessary. Any substitutions or alterations will be updated on our web site as soon as is possible.
  • 9 General
    • 9.1 No waiver by us of any breach of this Agreement shall be considered as a waiver of any subsequent breach of the same provision or any other provision.
    • 9.2 If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the affected provision shall be unaffected and shall remain in full force and effect.
    • 9.3 All third party rights are excluded and no third party shall have any right to enforce this Agreement. Any right of a third party to enforce this Agreement may be varied and/or extinguished by agreement between the parties to this Agreement without the consent of such third party.
    • 9.4 This Agreement is governed by and interpreted in accordance with UAE law and the parties agree to submit to the exclusive jurisdiction of the UAE courts.